1. Cancelling an Appointment

Patients may cancel an eligible appointment from My Appointments while the cancellation option is available. Cancellation availability can depend on the appointment's current status. If the option is unavailable or the physiotherapist cancels, email info@call2physio.com with the booking details.

2. Rescheduling

Where rescheduling is offered, a new time remains subject to the physiotherapist's listed availability and confirmation. Call2Physio does not guarantee a replacement time or a particular response period.

3. Payments and Refunds

Cancelling or rescheduling does not itself confirm that a refund has been issued. Questions about a charge initiated through Call2Physio's Razorpay checkout are handled under the Refund Policy.

Read the Refund Policy