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Refund Policy
Call2Physio Refund Policy
Last Updated: August 17, 2026
1. Scope
This policy applies only when a charge was initiated through Call2Physio's Razorpay checkout. Payments made directly to a physiotherapist or another third party are outside Call2Physio's payment flow.
2. Requesting Review
A cancellation does not automatically confirm a refund. If you believe a platform-initiated charge should be refunded because of a duplicate charge, failed booking, physiotherapist cancellation, or another booking issue, email info@call2physio.com with the booking ID, transaction reference, and reason.
3. Review and Outcome
Call2Physio will review the booking and available payment records. Eligibility and any amount returned depend on the circumstances, appointment status, and available records. This policy does not promise an automatic, full, or partial refund in every category.
4. Timing
If a refund is approved and initiated, the time for it to appear depends on Razorpay, the payment method, and the user's bank or payment provider. Call2Physio does not guarantee a fixed settlement date.
5. Contact
Refund questions: info@call2physio.com
Call2Physio
Physiotherapists, also known as physical therapists, are health care professionals who specialize optimizing physical function and mobility and they play crucial role in helping individuals recover from injuries.
Contact Us
- info@call2physio.com
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