1. Introduction

Call2Physio ("we," "us," "our") respects your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights, in accordance with India's Information Technology Act, 2000 and applicable data protection rules. This policy applies to users in India.

2. Information We Collect

• Identity data: information submitted for an account or profile, such as name, age, gender, and profile photo
• Contact data: email, phone number, and address information you provide
• Health-related data: information and reports you choose to share through the platform or with a physiotherapist
• Appointment and payment references: booking records and transaction identifiers returned when a payment is initiated through Razorpay; payment credentials are entered in Razorpay's checkout, not emailed to Call2Physio
• Technical and location data: device/browser information and location information when you choose to allow location features

3. How We Use Your Information

• To connect you with a suitable physiotherapist
• To process appointment bookings and payments
• To send appointment confirmations, reminders, and updates
• To improve platform functionality and safety
• To comply with legal obligations where required

4. Sharing of Information

We share only the minimum necessary information with:

• The physiotherapist you book an appointment with
• Razorpay, for payment processing
• Government or regulatory authorities, only if legally required

We do not sell your personal data to third parties.

5. Data Security

We use technical and organizational safeguards intended to limit unauthorized access. No system is completely secure, and users should use strong passwords, avoid sharing account credentials, and send only information necessary for the service.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by emailing info@call2physio.com. We will respond within a reasonable time.

7. Data Retention

We retain account and appointment data for as long as your account is active, and for a reasonable period afterward for legal and record-keeping purposes.

8. Cookies

We use essential cookies for platform functionality and may use analytics cookies to understand usage patterns. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy. Material changes will be posted on this page.